New LCP 2014 Report: Sales uplift for major retailers adopting omni-channel approach
Sales uplift for major retailers adopting omni-channel approach: 10 - 20% increase over past 12 months
But one third of UK retailers experiencing increase in complaints as customer expectations outpace retail fulfilment capability
New report from LCP Consulting – The Omni-channel Dilemma – reveals future opportunities and challenges for retail industry.
Latest Press Releases
We will be hosting a plenary session at the upcoming Retail Week Supply Chain Summit in London entitled 'The Omni-channel Retail Supply Chain: How to re-engineer operations around your customer'... Read more >
30 million unwanted presents will be returned over Christmas, with the majority on Boomerang Thursday… ... Read more >
A quarter of major retailers are unable to accurately measure and report their business performance by channel because they don’t have the appropriate tools and systems.... Read more >