A radical change in thinking to achieve 98% availability and improve stock turns
Facing greater competition from online retailers, Argos was compelled to re-think its operating model. After clarifying the target customer service proposition, reviewing potential business models, network designs and modelling the economics, an innovative fulfilment model was developed. This enabled Argos to create a market leading home delivery proposition which plays to its strengths as a multi-channel retailer.
Services:
- Distribution network & fulfilment
- End-to-end supply chain management »
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