LCP declares commitment to MCA Consulting Excellence principles

LCP joins over 20 MCA Consulting Excellence declarations published in first wave 

Today, LCP Consulting and other members of the MCA (Management Consultancies Association) are making New Year’s resolutions, pledging to uphold new principles of ethical behaviour, client service and value and professional development in 2017, as well as providing evidence of how they do this in practice. 

Over 20 MCA member firms, including LCP, have joined the first wave of consultancies publishing online declarations setting out their commitments and approach. 

The Consulting Excellence scheme was launched by the MCA to promote the highest standards within the consulting industry and facilitate the sharing of good practice. The declarations published today set out for the first time the detailed policies and processes of each consulting firm. 

The MCA anticipates that the scheme will become the recognised hallmark of quality for the UK’s £10bn world-leading consulting industry. Consulting Excellence will help clients to identify and purchase high quality consulting services and individual consultants to see their firm’s commitments to excellence set out in practice. 

Under Consulting Excellence:

• Consulting firms show how they live up to Nine Principles of Consulting Excellence in ways that suit their clients and specialisms.
• Firms also submit a Consulting Excellence Declaration which is published on the MCA website (22 are being published today) and provides concrete evidence of their commitments in practice
• The MCA will conduct two major annual surveys to support Consulting Excellence: one of consultants and a second of clients. 

Consulting Excellence has already achieved strong support from both public and private sector clients. 

John Manzoni, Chief Executive of the Civil Service, has stated that: 

“the Government wholeheartedly supports MCA’s Consulting Excellence scheme and encourages member firms to fully incorporate its principles” (Letter to MCA). 

Ian Howes, Director of Argos Commercial Supply Development said:

“Consulting Excellence will drive even more beneficial outcomes for us as clients; this is a welcome development for the industry and we are very supportive of the initiative.”

John Lockton, Managing Director at LCP Consulting said

“The Consulting Excellence framework represents our commitment as members of the MCA to the highest standards of consulting. We are continually looking to support our clients and make it easier for them to achieve their goals. The key principles identified in the new framework are very close to LCP’s heart and will further improve the quality of client service and value we deliver.”

Speaking about the Principles of Consulting Excellence, Alan Leaman, CEO of the MCA, said: 

“Most New Year’s resolutions fall by the wayside after a month or so, but Consulting Excellence is a commitment for the whole of 2017 and way beyond. 

“Consulting Excellence puts the consulting industry on the front foot at a time when everyone in business is under greater scrutiny than ever. Its relevance is clear as both government and business seeks the right advice and support for navigating Brexit but also creating new economic opportunities. 

“These Declarations provide clients of consulting firms with clear evidence of our commitment to quality, value and service.”

The nine Principles of Consulting Excellence are grouped under the three pillars of Ethical Behaviour, Client Service and Value, and Professional Development. As signatories to Consulting Excellence, MCA members firms commit themselves to adopt the Principles. 

Ethical behaviour 

1. We are responsible and good citizens

2. We conduct our business ethically

3. We foster an ethical culture 

Client service and value

4. We provide excellent consulting services which deliver the outcomes clients seek and need

5. We are transparent with clients and respond to their concerns

6. We always strive to improve the value we can deliver to our clients 

Professional Development 

7. We undertake training and professional development planning each year

8. We promote strong core consulting capabilities and specialisms in our consultants and teams

9. We support our employees’ career progression, professional development and welfare

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For more information please contact:

David Pippett

DWP Public Relations Limited

Tel: 01225 335675/07899 798197

Email: 

About LCP Consulting

LCP Consulting is the leading global specialist consultancy in business operations and customer-driven supply chain management - unlocking significant and sustainable business value for its clients.  LCP helps design and realise innovative business operating models, through end-to-end supply chain strategies founded in commercial reality. Driven by this ambition for its clients, LCP has been delivering enduring success, for over 20 years working internationally across a range of sectors including retail, healthcare, manufacturing, energy, government and logistics service providers, to provide expertise in: 

• Business operating models
• Customer and commercial proposition
• Business Insights through Analytics
• End-to-end supply chain management
• People and organisational development
• Research and benchmarking 

Working alongside its clients at every stage in this journey, LCP provides the right blend of broad business and specialist expertise, a rigorous and analytical fact-based approach, underpinned with leading edge thinking. The consultancy’s rapidly growing retail practice offers advice to the UK’s largest retailer, 6 of the top 10 UK retailers, and a substantial number of top 50 European retailers. lcpconsulting.com