UK lags behind customers and the US in omni-channel
The Omni-channel revolution is well underway in the retail sector in both the UK and US.
In fact, it is advancing at such a pace that the term itself is polarising the supply chain debate. Yet, whether the approach is expressed as ‘Seamless Retail’, ‘Integrated Retail’ or similar, the principles remain the same and are dramatically altering the retail industry.
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