Transforming customer service and driving growth for a global manufacturer
Our client needed to overcome major customer service issues while also achieving high performance and a low cost to serve with a high variant, low volume engineering product portfolio and global customer base.
We delivered a truly integrated supply chain process across the entire organisation and enabled the design and delivery of the under-pinning business operating model, systems and processes. This enabled client retention and market share growth and a rapid step change in delivery performance and customer satisfaction.
“We implemented this initiative globally for Industrial products and the results have been immediate and astonishing. Not a single order has needed to be expedited –despite us winning and delivering our largest order ever during this period."
"Based on the success of the pilot, we are now rolling out this approach across our other market sectors. The results are so compelling we have to get going, why wait?”
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