Blog

Posted by: Julian Mosquera Posted by: LCP Consulting Wednesday 18 May 2016 13.13

It is not always easy for a business to understand the true cost of supply chain complexity. It can be hard to recognise the impact it is having on day-to-day operations, product availability and critically, customer service.... read more

Posted by: LCP Consulting Wednesday 11 May 2016 13.40

Much of the interest in our recent Omni-channel study has been focused on where UK retailers are in moving to an Omni-channel business model, but there are also some interesting comparisons to be made with how US retailers are facing the same challenge.... read more

Posted by: LCP Consulting Monday 4 April 2016 15.32

The customer is king. This year we see retailers focusing ever more closely on customer experience but some retail archetypes are putting a greater emphasis on this area than others....... read more

Posted by: LCP Consulting Wednesday 23 March 2016 09.56

This week we continue our look at the European view of Omni-channel retailing, focusing on our eastern cousins in Scandinavia and Poland....... read more

Posted by: LCP Consulting Thursday 17 March 2016 12.09

With the referendum on the UK’s involvement in the EU looming, and all of the implications of a Brexit being discussed in the media, we are looking at what some European retailers are saying about Omni-channel. This week we are looking specifically at Germany, Spain & Portugal. ... read more

Posted by: LCP Consulting Monday 14 March 2016 16.57

Brand, customer insight, data and technology, and personalisation are crucial to achieving a seamless customer experience. The key is to adapt, be flexible, and understand every touch point that customers have with your brand. These and other pressing issues were tackled by an expert panel as part of our Future of Retail Series. ... read more

Posted by: LCP Consulting Wednesday 9 March 2016 10.57

Disruption in retail is now common place, and it is more important than ever to plan for an uncertain future.... read more

Posted by: LCP Consulting Thursday 18 February 2016 10.16

Our latest report, The Omni-Channel Journey found a number of advantages for the retailers who have made the transition, the key being: financial, operational and in customer service... read more

Posted by: LCP Consulting Thursday 4 February 2016 16.35

Sainsbury’s has hit the headlines this week for finally buying the Home Retail Group for £1.3bn. Analysts reported widely in January that Argos, part of Home, were the main attraction because of its innovative ‘Hub & Spoke’ supply chain solution (something that LCP has played a huge role in).... read more

Posted by: LCP Consulting Tuesday 2 February 2016 15.57

Dispatches ‘fly on the wall’ expose shines a spotlight on what needs to change in the home delivery industry. Using undercover film in one of the Yodel depots, plus interviews with drivers and warehouse operators,... read more