Blog

Posted by: LCP Consulting Friday 4 December 2015 13.32

LCP's Stuart Higgins was interviewed for his view on how retailers are coping with the delivery requirements during the critical peak trading periods of Black Friday and Cyber Monday this year. ... read more

Posted by: Alan Braithwaite Thursday 5 November 2015 13.22

LCP worked in a consortium with the Transport Systems Catapult and MDS Transmodal to complete a proof of concept study funded by Innovate UK in 2014 to establish a high level proof of concept for Urban Logistics Centres based on scenarios for Greater Manchester. Transport for Greater Manchester (TfGM) was involved in the work. ... read more

Melanie Longman, associate principal at LCP Consulting, commented on this issue for a recent issue of Business Reporter.: “Outsourcing in the technology and cloud sector continues at pace. We also see some of the high-end skill sets such as analytics being outsourced.” ... read more

Posted by: Alan Braithwaite Friday 11 September 2015 13.47

Our research has identified four core scenarios through which companies achieve super-performance and hence disrupt and dominate their markets. Companies can: • Redefine market channels • Leverage Technology • Master the basics • Optimise operations. There are frequent examples in every scenario that engage several pillars in the Business Operations Model* framework, but never all of them in any one case.... read more

Posted by: Alan Braithwaite Thursday 30 July 2015 15.51

The idea of business success being built on strategies to disrupt markets and competitors is current. Disruptors grow rapidly at the expense of their competitors, grow new markets and deliver exceptional shareholder value. Examples of disruptors abound from Apple and Amazon to Southwest Airlines and Zara / Inditex. The cornerstone to being a disruptor is giving exceptional value to customers. This value comprises the best combined cost and experience of ownership to customers, including elements such as the brand and product experience, customer service, the status conferred by a brand on the consumer etc.) - all of which influence the buying decision. ... read more

Posted by: Laura Morroll Monday 13 July 2015 14.28

Using expertise of store staff could be key to boosting a retailer’s online conversion rates. As retailers strive to convert site visits into sales, a whole range of new challenges and opportunities have arisen. One result of this is retailers are increasingly providing customers with the opportunity to interact with them via any channel they choose, with staff trained to handle the whole range of modern shopping. With increased web conversion performance at stake, LCP’s Laura Morroll looks at how retailers can use their staff to boost sales online, and achieve consistency with so many channels and platforms in play. ... read more

Posted by: Phil Streatfield Friday 10 July 2015 13.28

On the 20th birthday of Amazon, Phil Streatfield looks back at its biggest positive and negative impact on retail industry in past 20 years, the effect is has it had on supply chain and consumer expectancy in terms of delivery, and whether Amazon will continue to define ecommerce. ... read more

Posted by: Phil Streatfield Friday 26 June 2015 14.22

An LCP Quick Guide to managing returns in an omni-channel, international world: How can retailers avoid the costs of mounting returns? Returns are now a fact of life in doing business in retail. Research from e-Commerce technology provider MetaPack found that 83% of consumers would stay loyal if a retailer could provide a reliable and effective returns service. Depending upon the category involved returns rates can vary from less than 10% to over 35%.... read more

Posted by: Stuart Higgins Posted by: Will Dawson Posted by: LCP Consulting Monday 22 June 2015 13.50

LCP Quick Guide: A comprehensive guide to delivering your products – faster and more conveniently, to delight your customers. This quick reference answers a range of key questions including: Which services are available to retailers that can speed up delivery? What "last mile" services are available? How can the speed of fulfilment be increased? What level of control and visibility do consumers want as they track their package and how can retailers achieve this? ... read more

Posted by: Stuart Higgins Posted by: Phil Streatfield Posted by: LCP Consulting Wednesday 17 June 2015 12.51

LCP’s Stuart Higgins & Phil Streatfield advise the industry on ways to improve preparation for this year’s big sales periods and make them more profitable. ... read more