Against the backdrop of the conference theme ‘From Boardroom to Customer: a 360 view of supply chain, Ian Howes, Supply & Distribution Development Director, Home Retail Group joined LCP Consulting’s Dr. Phil Streatfield on stage to explore the critical issues facing retailers today as they design and develop omni-channel retail strategies and business models for business growth and sustainable success in an unpredictable, customer-led environment.

The session explored current challenges in achieving omni-channel leadership and provided exclusive insights into the approach applied and lessons learned by ARGOS in their journey to become Britain’s leading digital retailer today.

The challenge? To transform the customer service proposition and end-to-end supply chain for a multi-channel retailer using our retail framework-driven change approach. The result? An innovative, new operating model enabling a market-leading, economically sustainable customer service proposition and best-in-class operational performance. A game changer for UK retail.