Will Dawson
Articles posted by Will Dawson
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LCP Viewpoint: ARGOS using delivery to maintain their position at the forefront of retail
Argos is an immediately recognised high street brand, with the Argos catalogue a long standing feature on UK coffee tables. The Argos ‘Check and Reserve’ offer provided one of the first examples of multichannel retailing, preempting Click and Collect by leveraging the unique stock visibility that the Argos operating model enables. It is no surprise that Argos has long been perceived as a leader in multichannel retailing. (Although we should disclose that Argos is a client of LCP.)
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Convenience is king; how customers are determining the retailers’ proposition
Convenience is king; how customers are determining the retailers’ proposition. Internet Retailing’s eDelivery expo is at the forefront of retailers’ calendars in terms of online fulfilment. From picking up in stores to delivering in taxis, hyperlocal to national propositions, the retailing delivery landscape is changing for the customers. Here are the top trends observed from this year's conference.
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LCP Quick Guide: Delighting your customers with speed & convenience
LCP Quick Guide: A comprehensive guide to delivering your products – faster and more conveniently, to delight your customers. This quick reference answers a range of key questions including: Which services are available to retailers that can speed up delivery? What "last mile" services are available? How can the speed of fulfilment be increased? What level of control and visibility do consumers want as they track their package and how can retailers achieve this?
